Real-time intelligence for call centres. Every call analysed. Every agent supported. Every revenue opportunity surfaced — running alongside your existing systems without touching them.
Every call your agents handle contains signals — unhappy customers about to churn, failed transactions worth millions, repeat complaints that never get resolved, and agents who need coaching right now, not next month. Without AI, all of that disappears the moment the line goes dead.
ARIA-Call runs two parallel intelligence systems — one focused on each live call as it happens, the other continuously reading your operational data to surface trends, risks, and opportunities.
As each call happens, ARIA-Call transcribes, analyses, and scores it in real time. Supervisors see every active call — sentiment, quality score, and AI-generated coaching suggestions — on a live dashboard.
A continuous analysis engine reads your call logs, ticket data, and operational records to surface patterns invisible to the human eye — and delivers findings to management as a daily briefing.
Every call automatically transcribed in real time. Agents stop writing notes mid-call. Supervisors can read any call instead of listening to recordings.
Detects frustration, urgency, and satisfaction in customer voice in real time — flagging calls that need supervisor attention before they escalate.
The AI reads the conversation and pushes suggested next steps, product information, and de-escalation language to the agent's screen — in the moment, not in hindsight.
Every single call scored against your quality framework — not just the 2% that supervisors manually review. Consistent, objective, and available immediately.
Identifies pending transactions, unresolved high-value tickets, and repeat complaint patterns — quantifies the revenue at risk and flags it for immediate action.
Forecasts call volume peaks, identifies customers at churn risk, and predicts which complaint categories are about to spike — so you can act before it hits.
Daily management briefings generated and delivered automatically. Weekly trend reports. No analyst required. No waiting until end of month.
Connects to your existing call logs, ticketing system, and CRM. No replacement of current tools. No data migration. Operational within days, not months.
Agent banking networks, mobile money operations, and digital lenders with high-volume customer service calls and transaction dispute queues.
Claim call centres, health hotlines, and medical cover providers handling sensitive, high-stakes customer interactions that require quality and compliance monitoring.
Business Process Outsourcing companies managing multiple client programmes — each with different quality standards, products, and agent teams.
Customer care teams handling orders, returns, and complaints — where speed, tone, and first-call resolution directly impact repeat purchase rates.
Deployed per organisation. Pricing based on agent seat count and selected modules. All plans include setup, training, and 90-day support.
💡 Discovery First. We begin every engagement with a no-cost 2-hour discovery session — we look at your current call data, identify your top 3 revenue and quality pain points, and show you exactly what ARIA-Call would surface in your specific operation.
Beyond quality monitoring, ARIA-Call runs two revenue intelligence engines that surface money you are already losing — and tell you exactly where to recover it.
Scans every call log for pending transactions, disputed payments, and unresolved escalations. Quantifies the revenue sitting in each category and ranks them by recovery priority. Your team stops guessing and starts recovering.
Identifies customers showing pre-churn signals — repeat complaints, unresolved issues, escalating frustration — before they cancel, leave, or go quiet. Surfaces a ranked list of at-risk customers daily so retention action happens early.
The most compelling demonstration is one that uses your actual call logs. Share a sample dataset with us and we'll run ARIA-Call against it — so you see real findings from your real operation before committing to anything.
Book a Discovery Session →